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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

by Joseph Grenny, Kerry Patterson

4.7 (3273 ratings)
Business Money

Published

October 21, 2021

Pages

304 pages

Language

English

Publisher

McGraw Hill

Available Formats & Prices

View on Amazon

Kindle

$9.02

Paperback

$16.32

Audiobook

$0.00

Audio CD

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About This Book

This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want.

Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a Crucial Conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.

Introduction

In the fast-paced realm of modern communication, the art of effective dialogue holds immense power. Crucial Conversations: Tools for Talking When Stakes are High delves into this vital skill, offering readers transformative techniques to navigate challenging, high-stakes discussions. The third edition brings a wealth of new insights and strategies, ensuring readers are equipped with the tools needed to communicate persuasively and harmoniously in both personal and professional settings.

Key Takeaways

Gain confidence to approach high-stakes talks with strategies to maintain composure. Develop active listening skills that prevent misunderstandings during crucial conversations. Build a solid foundation for open dialogue to strengthen personal and professional relationships.

Detailed Description

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, is a masterful guide \ n that explores the dynamics of communication when the stakes couldn't be higher. It equips readers with \ n proven strategies to transform potentially volatile situations into productive and meaningful discussions. \ n The book emphasizes the importance of staying composed under pressure and offers actionable advice to handle \ n challenging conversations.

Readers will learn how to manage emotions, recognize the unspoken aspects of dialogue, \ n and foster an environment of mutual respect. Through real-life examples and practical insights, the book provides \ n valuable tools for navigating conflicts and reaching resolution effectively. This edition incorporates new \ n research to align with contemporary communication challenges, making it a comprehensive resource for anyone \ n seeking to master crucial conversations.

Whether in personal relationships or high-stakes business meetings, \ n this book empowers individuals to engage constructively, ensuring positive outcomes even in sensitive situations.

Standout Features

The third edition of Crucial Conversations elevates communication mastery by incorporating the latest research \\ n\nand techniques Its practical approach ensures readers can apply lessons immediately in real-world scenarios \\ n\nfor maximum impact in crucial moments With its emphasis on empathy and emotional intelligence the book \\ n\nstands out as a transformative guide for personal and professional growth It encourages a shift towards \\ n\nopen dialogue and mutual understanding fostering stronger connections and collaboration Its user-friendly \\ n\nformat filled with relatable examples and actionable insights makes it accessible to readers \\ n\nfrom all walks of life The book transcends mere conversation tactics offering a profound look \\ n\nat human interaction It provides readers with a robust framework for effective communication \\ n\nenabling them to overcome obstacles and achieve harmonious outcomes consistently The combination \\ n\nof theoretical knowledge and practical application ensures it is not just informative but truly transformative.

Book Details

ISBN-10:

1260474186

ISBN-13:

978-1260474183

Dimensions:

6 x 1 x 9 inches

Weight:

12.8 ounces

Specifications

Pages:304 pages
Language:English
Published:October 21, 2021
Publisher:McGraw Hill
Authors:Joseph Grenny, Kerry Patterson

Rating

4.7

Based on 3273 ratings

Customer Reviews

Great

Verified Purchase
edwin n.
April 8, 2024

Amazing book to read

Very practical advice for tough conversations

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PaulaSG
December 16, 2023

These authors have taken their ideas into the corporate world in a big way, but I find the skills and ideas incredibly useful for hard conversations in any area of life. I gave away my first copy and then bought a second. Well worth your time.

💬 "Mastering Crucial Conversations: Empowerment Through Effective Communication" 💬

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Noemi
July 20, 2023

🌟 Unlock the power of effective communication with "Crucial Conversations: Tools for Talking When Stakes are High." In its third edition, this insightful book provides practical tools and strategies for navigating difficult and important conversations with confidence. Get ready to enhance your communication skills and transform challenging dialogues into constructive and meaningful exchanges! 🌟 🌼 Top 5 Takeaways 🌼 1️⃣ Navigate High-Stakes Conversations: "Crucial Conversations" equips readers with the tools and techniques needed to handle high-stakes conversations effectively. Whether it's discussing sensitive topics, addressing conflicts, or making tough decisions, this book offers invaluable guidance to navigate such crucial moments. 2️⃣ Create a Safe and Open Environment: The book emphasizes the importance of establishing a safe and open environment for productive dialogue. It provides insights on fostering trust, encouraging mutual respect, and ensuring everyone's voice is heard, setting the stage for meaningful conversations. 3️⃣ Mastering Dialogue Skills: "Crucial Conversations" delves into the essential skills of dialogue, including active listening, expressing opinions effectively, and staying focused amidst emotions. It offers practical techniques to engage in respectful and constructive discussions, even in challenging circumstances. 4️⃣ Overcome Communication Barriers: The book addresses common communication barriers such as defensiveness, misunderstanding, and emotional triggers. It provides strategies for overcoming these barriers and transforming conflicts into opportunities for understanding and resolution. 5️⃣ Practical Application: With real-life examples and case studies, "Crucial Conversations" demonstrates the practical application of its principles. It offers step-by-step frameworks, checklists, and exercises that help readers internalize the tools and apply them in real-world situations. ⭐ Pros ⭐ ✅ Practical tools for navigating high-stakes conversations. ✅ Creation of a safe and open communication environment. ✅ Mastery of essential dialogue skills for effective communication. ✅ Overcoming common communication barriers. ✅ Real-life examples and practical application of principles. ⛔ Cons ⛔ ❌ Requires practice and commitment to apply the techniques effectively. ❌ Some may find certain concepts or strategies challenging to implement in specific contexts. 🌟 In summary, "Crucial Conversations: Tools for Talking When Stakes are High" is an invaluable resource for enhancing communication skills and successfully navigating challenging conversations. With its practical tools, strategies, and real-life examples, it empowers individuals to engage in meaningful dialogue, address conflicts, and make informed decisions. Master the art of crucial conversations and unlock the power of effective communication with this transformative book! 🌟

arrived in great condition

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Music59
August 26, 2024

love this book and glad to receive it

The book every professional and leader/manager should read

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Dee Frankenberg
February 2, 2024

This book is not a tips and tricks book. It is not a self change book. It is a book based on researched best practices that help people communicate effectively in high stakes, highly consequential conversations where it all could be on the line. I have read and been able to apply the skill set obtained from this book into my leadership skills in education. The results have been priceless. I lead 60 staff members and have had to have some tough conversations. Now 99% of the time the result is one of mutual respect and deepening of the relationship. I used to find conflict one that I would try to avoid, or try to control the outcomes. We all come to the table with how we’ve learned to communicate and negotiate with difficult people and situations. This book literally systemically breaks down the skill sets to help you be your best for others.

Great book for leaders in any field

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JOHNNY H SPENCE, II
May 2, 2024

I read this book for a seminary class on intercultural communication. It is a great book on how to have hard conversations with people especially when you are in a leadership position. This book is a good read for leaders no matter what field they are in. Both church leadership and secular business leadership. It helped me both in my church ministry and my secular job as a supervisor.

Must read for anyone struggling with conversations

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Amazon Customer
August 26, 2024

This book has great insight for those of us that need help in high pressure discussion scenarios.

Practical advice and SMART

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Nathan
May 26, 2024

This is a fantastic book for strengthening or becoming aware of your communication skills. Not only are the methods and bases practical and effective, they’re all in service of protecting both parties and doing what’s right and what’s going to reach mutual understanding. Transparency, integrity, HEALTHY BOUNDARIES, and more. I really love this book. Love it.